PROJEKT WSPÓŁFINANSOWANY PRZEZ SZWAJCARIĘ W RAMACH SZWAJCARSKIEGO
PROGRAMU WSPÓŁPRACY Z NOWYMI KRAJAMI CZŁONKOWSKIMI UNII EUROPEJSKIEJ

PROJECT SUPPORTED BY A GRANT FROM SWITZERLAND THROUGH
THE SWISS CONTRIBUTION TO THE ENLARGED EUROPEAN UNION

Interpersonal communication

Training description

Trainings conducted by us are always interactive workshops. Practical instructions as well as theoretical knowledge are transferred in the form of mini lectures supported by a multimedia presentation and many examples. The workshops are based on verified training methods, have the form of exercises, tests case studies. The process of solving case studies proceeds according to the following stages:

  • brainstorming,
  • ideas verification,
  • ideas periodification,
  • determination of final workshop product.

Apart from these methods of conducting workshops, coaches use other active forms of classes – workshops take the form of interactive meetings. A distinctive feature of the presented offer is richness of practical training elements, enabling participants on a current basis to exercise the discussed issues and remember correct habits.

What distinguishes us?

  • we give the classes an individual training character,
  • we modify program elements depending on the preferences of participants,
  • we rely mainly on true examples and contemporary circumstances,
  • we train behaviors and actions based on real problems simulations,
  • we offer workshops with the use of a camera and microphone,
  • we use effective training methods: exercises, tests, role playing, simulations, case studies.

 

Training program

Our trainings are based always on implementation of practical tasks, which will enable obtaining additional skills and verifying the acquired knowledge, along with indication of application in the real action. The detailed program of this module is presented below:

  1. Verbal communications and basics of NLP:
    • model, channels and barriers of information flow,
    • techniques of building and maintaining contact with external and internal environment,
    • positive attitude – the pillars of correct communication,
    • the art of paraphrasing and transferring questions,
    • communication in phone conversation,
    • building positive image with the use of verbal communication techniques,
    • effective questions formulation and their use in the process of communication,
    • the language of persuasion in communication,
    • expressing constructive criticism, receiving criticism and answer to accusations (the ability to talk to a demanding client),
    • defense against verbal manipulation.
  2. Non-verbal communication:
    • building positive image with the use of non-verbal communications,
    • self-presentation and the art of building the " first impression",
    • principles of interpreting non-verbal communication,
    • eye contact and its importance in the process of communication,
    • body language – topology of gestures and their interpretation,
    • the role of eye contact and face mimics,
    • proxemic behavior (interaction on the spatial basis of distances between partners in communication),
    • other elements of non-verbal communication.
  3. Assertiveness
    • what is assertiveness and how to diagnose it?
    • non-assertive behavior and its consequences,
    • assertive expectations expressing, assertive refusal and setting boundaries.